Support
Our goal is simple: to resolve every issue quickly, locally, and professionally — keeping your systems running and your customers satisfied.
By being bases in Europe, we process replacements and repairs quickly — reducing downtime and keeping stock turnover efficient.
We coordinate directly with manufacturers, couriers, and suppliers to handle warranty checks, returns, and replacements — so you don’t have to.
From RFPs and product inquiries to post-sale troubleshooting, our experts support your customers and teams through every stage of the hardware lifecycle.
Discover our range of services to help you scale
Expert help when you need it. Our support specialists assist with diagnostics, configuration troubleshooting, and device-level technical questions. We work closely with software vendors and IT teams to pinpoint and resolve issues fast.
Know what’s covered before you ship. We check warranty status and validity before any return or replacement. Our system ensures that every claim is processed efficiently and without delay.
Returns handled seamlessly across Europe. All returns are processed through the nearest Wisk-it return center — minimizing transport time and downtime. We manage return labels, documentation, and confirmation automatically.
Swap it before it breaks. When a replacement is needed, we ship a replacement unit in advance to keep your operations running. Once received, the faulty unit is returned for testing or repair.
We handle it directly with vendors. Wisk-it manages all RMA workflows, communicating with hardware manufacturers for repair or refurbishment. Our team ensures that each device re-enters circulation quickly and safely.
We speak your customer’s language. We handle inquiries from your customers or regional teams in multiple languages — managing technical conversations, tracking updates, and closing support loops with professionalism and speed.
Find out how Wisk-it helped Mews expand across the Europe using powerful Self-service checking and POS Hardware Kiosk.
Let’s schedule a quick call and show you how Wisk-it simplifies every rollout.
